RightBPO
The company I founded and lead, working across software systems, technical delivery, business process automation, digital platforms and technology services.
Visit RightBPOFOUNDER — RIGHTBPO/SOFTWARE SYSTEMS · ERP · AUTOMATION · AI/ML
ShahzadMehmood.
Software systems. Business meets technology. Execution makes it happen.
Founder of RightBPO. I work on software systems and ERP-level solutions — turning complex business requirements into custom software, automation and technology strategy that organisations can run on.
Technology professional since 2007, independent since 2009. Product and project management, system architecture and business process systems — with a growing focus on AI/ML-based solutions. Websites, digital marketing and SEO for US healthcare clients are part of the foundation.
[ PROFILE / 2026 ]FOUNDER
- CURRENT
- Founder · RightBPOSince Feb 2023
- FOCUS
- Software systems · ERPCustom software · Automation
- DIRECTION
- AI / ML-based systemsDigital transformation
- CAREER
- Technology professionalSince 2007 · independent since 2009
- HEALTHCARE
- EHR · EMR · PMSUS healthcare clients
- BASED
- Lahore · Pakistan
(01) — PROFESSIONAL SNAPSHOT
Read the full about →Bridging business, technology & execution.
Founder of RightBPO and a technology professional focused on software systems and ERP-level solutions — with experience spanning software development, healthcare systems, technical delivery, product and project management, and business operations.
I’ve worked with distributed teams, international clients and US healthcare businesses, translating business requirements into practical digital and software solutions — including managing websites, digital marketing and SEO for US healthcare clients. Today my focus is higher-value work: custom software, ERP-level systems, business process automation and AI/ML-based solutions.
- Technology career begins
- 2007
- Independent work begins
- 2009
- Developers led at OutsourceNZ
- 9+
- RightBPO founded
- 2023
(03) — PROFESSIONAL EXPERIENCE · 12 ENTRIES
From interfaces to systems.
Technology professional since 2007 · independent work since 2009. Employment and parallel independent work shown side by side — select an entry for detail.
Verify on LinkedIn ↗- 01 →Design + front-end2007 – 2020
- 02 →IndependentSince 2009
- 03 →Technical PMTeams & delivery
- 04 →Software PM + OpsSoftware & operations
- 05 →FounderRightBPO · 2023
- 06Next directionERP · Automation · AI/ML
PROFESSIONAL ROLESEmployment & own company
-
Founder of RightBPO, working across software systems, technical delivery, business process automation, digital platforms and technology services.
FOCUS AREAS- Software systems
- Technical project delivery
- Business process automation
- ERP and workflow systems
- Digital platforms
- AI/ML-enabled solutions (direction)
LeadershipSoftware deliveryAutomationVisit rightbpo.com ↗ -
General Manager · Operations
Managed office operations, led software project management and built technical teams. Oversaw customer support, initiated new business and marketing strategies, and kept day-to-day operations running.
KEY AREAS- Software project management
- Building and leading technical teams
- Customer support oversight
- New business and marketing initiatives
- Represented the company in business meetings
- Cross-functional team management
ManagementOperations management -
Led a team of 9+ WordPress developers
Led a team of 9+ developers, handling requirement reviews, timelines and technical issues, and acting as the link between the delivery team and a New Zealand marketing team.
KEY AREAS- Managed a team of 9+ developers for efficient project delivery
- Requirement reviews, timelines and technical issue resolution
- Coordinated the “Kiwi Website Design” website portfolio across hosting platforms
- Built SEO considerations into the development phase
- Clear communication with the New Zealand marketing team
Earned Value ManagementTeam leadershipClient communication -
Healthcare software · EHR · EMR · PMS
Managed UI/UX design and front-end development at MD Vision, a Sovereign Medical Services company, for healthcare software covering EHR, EMR and PMS as a responsive web-based application.
KEY AREAS- EHR — Electronic Health Record
- EMR — Electronic Medical Record
- PMS — Practice Management System
- Responsive web-based application
UI/UXFront-end developmentHealthcare software -
Healthcare software · EHR · EMR · PMS
Lead UI designer and front-end developer on MD Vision’s healthcare software — EHR, EMR and the Practice Management System — delivered as a responsive web-based application.
KEY AREAS- EHR, EMR and PMS interfaces
- Responsive web-based application
UI designFront-end development -
Senior UI designer and developer across mobile and web products.
RESPONSIBLE FOR- UI for a music mobile app
- UI for a web application
- Front-end development for web-based projects
UI designFront-end developmentMobile app UI -
Led design for web and graphics, managed a team of seven designers and contributed front-end work to a web-based ERP.
RESPONSIBLE FOR- Managed a team of 7 designers
- All web and graphic design work
- Weekly newsletters for company-owned ecommerce websites
- Front-end development for a web-based ERP
Creative directionTeam managementERP front-end -
Gathered client requirements, produced design work from them and converted designs to HTML/CSS, with front-end development for healthcare PMS and CTDBMS ERP projects.
RESPONSIBLE FOR- Gathering client requirements for design work
- Design work based on requirements
- PSD to HTML/CSS conversion
- Front-end development for a healthcare PMS and CTDBMS ERP
Web designFront-end developmentERP / PMS front-end -
Started a professional technology career redesigning ecommerce websites and building front-ends for a back-end system.
RESPONSIBLE FOR- Redesign of the company’s ecommerce websites
- Design work, promotion banners and product pictures
- Front-end development for a back-end system
Web designEcommerceFront-end development
INDEPENDENT / FREELANCESince 2009 · runs in parallel
-
International clients · distributed teams
Independent technology work since 2009 with international clients and distributed teams, including managing websites, digital marketing, SEO and digital platforms for US healthcare clients.
AREAS HAVE INCLUDED- Project management and technical coordination
- Web applications and ecommerce platforms
- Websites, SEO and digital marketing for US healthcare clients
- Requirements and client communication
Client communicationRemote delivery -
Project Manager, Developer, Designer & SEO Consultant
Top Rated status on Upwork, working as project manager, developer, designer and SEO consultant alongside employment.
ROLES- Project management
- Development
- Design
- SEO consulting
Top Rated -
Project Manager, Developer, Designer & Server Administrator
Level Two Seller on Fiverr, working as project manager, developer, designer and server administrator alongside employment.
ROLES- Project management
- Development
- Design
- Server administration
Level Two Seller
(04) — SELECTED WORK
My company, my platform, a product.
Each one labelled with what it is and how I'm connected to it.
ShehzadOnline
My digital technology platform — websites, ecommerce, UI/UX, hosting, maintenance and search optimisation. Part of the background, not the primary direction.
Visit ShehzadOnlineMD Vision
MD Vision is a Sovereign Medical Services company. I worked on its EHR (Electronic Health Record), EMR (Electronic Medical Record) and PMS (Practice Management System) — a responsive web-based application — first as lead UI designer and front-end developer, later as manager.
SYSTEMS I'VE WORKED AROUNDTYPES OF SYSTEMS · NOT A CLIENT LIST
- 01Healthcare systems
EHR, EMR and practice management — healthcare workflows and operational software.
- 02ERP & business systems
Front-end and interface work on web-based ERP and CTDBMS ERP; requirements and operational workflows.
- 03Business operations
Internal workflows, team coordination, customer support oversight and operational systems.
- 04Digital commerce
Ecommerce platforms and digital platforms, including websites and SEO for US healthcare clients.
- 05Mobile & web interfaces
UI for a music mobile app and web applications; responsive web-based products.
- 06AI / ML direction
Intelligent automation and machine-learning-enabled business systems — current direction.
(05) — CAPABILITIES
Software & systems experience.
Where the work has been — and where it's heading. The last area is a direction, not a claim of long-term ML engineering.
01
Healthcare Systems
EHR, EMR and PMS — healthcare workflows delivered as responsive web-based applications.
EHR · EMR · PMS · Healthcare workflows02
ERP & Business Systems
ERP-level solutions and business process systems — requirements, operational workflows and the interfaces people use every day.
ERP · Business process systems · Workflows03
Custom Software & Architecture
Custom software development, system architecture and integrations — from requirements and technical planning through delivery.
Custom software · Architecture · Integrations04
Business Automation
Process improvement and workflow automation that turns repeated manual steps into structured operational systems — part of wider digital transformation.
Process improvement · Automation · Digital transformation05
Digital Platforms
Websites, ecommerce, digital marketing and SEO — including work for US healthcare clients. The foundation the software work grew from.
Websites · Ecommerce · SEO · Supporting06
AI / ML Systems
Exploring and applying AI and machine learning to practical business systems and intelligent automation. A growing focus and current direction.
Direction · Intelligent automation · ML applicationsHEALTHCARE TECHNOLOGYSUPPORTING DOMAIN
Healthcare technology, delivered as software.
I’ve managed US healthcare clients across websites, digital marketing, SEO and digital platforms — and earlier worked on healthcare software itself: EHR, EMR and practice management. The result is a practical view of healthcare technology, software delivery and the business operations around them.
HEALTHCARE TECHSOFTWARE DELIVERYBUSINESS OPERATIONS
(06) — HOW I WORK
Five steps, every project.
- 01
Understand the Requirement
Clarify business objectives, stakeholders and constraints.
- 02
Plan the Delivery
Define scope, priorities, responsibilities and milestones.
- 03
Coordinate the Team
Align people, processes and technical implementation.
- 04
Execute & Monitor
Track progress, resolve issues and protect quality.
- 05
Improve & Optimize
Review results and refine the workflow.
(07) — NEXT FRONTIERSTATUS: DIRECTION · BUILDING TOWARD
AI / ML-enabled business systems.
I am increasingly focused on building technology solutions where software systems, automation, data and machine learning work together to solve higher-value business problems. This is a direction I am exploring and applying — not a claim of long-term machine learning engineering.
SOFTWAREAUTOMATIONDATAMLBUSINESS OUTCOMES
(08) — PROFESSIONAL PHILOSOPHY
Technology creates value when execution is clear.
Start with the problem
Technology choices follow the business objective, not the other way round.
Make the plan visible
Clear scope, owners and timelines mean fewer surprises for everyone.
Own the outcome
Communicate early when things change, and stay accountable until it’s delivered.
Keep improving
Every project should leave the workflow a little better than it was.
(09) — JOURNAL / LATEST ENTRIES
Notes on delivery.
- 042026.10.16 · TechnologyRequirements Analysis Before Software Development: Turning Business Ideas Into Technical Specifications8 MIN
- 032026.10.06 · Project ManagementWhy requirements analysis matters before development startsSAMPLE · 1 MIN
- 022026.09.08 · Project ManagementManaging technical teams without micromanagingSAMPLE · 1 MIN
(10) — CONTACT & COLLABORATION
Have a project or challenge in mind?
Planning a software system, automating an operational process, or need structured technical delivery — let's talk about where I can contribute.